FAQs
Est. 1997, Courtfield Private Practice has provided the highest standard of care to our patients for over 25 years. We are an independent, family-owned and family-run Private GP in South Kensington, London with an in-house out of hours service.
Dr Tim Ladbrooke and Dr Jill Harling, husband and wife team, founded Courtfield Private Practice over 25 years ago, with Tim and Jill’s daughter, Dr Sophie Ladbrooke, joining the team in 2022.
Between us, our team of seven Courtfield GPs have over 125 years of experience working as private GPs in London. We see patients of all ages and are especially known for our work with families, often caring for several generations.
As an independent organisation our Courtfield doctors have the freedom to refer to the top specialists in their fields, across the range of private hospitals in London, to ensure our patients receive the best care.
In addition to routine family practice, we have particular expertise in paediatrics as well as health screening for both men and women.
You can book an appointment at Courtfield Private Practice by using our online booking system. Here you’ll find portals for both new and existing Courtfield Patients. Alternatively, you can call our reception on 0207 373 3541 during our opening hours.
Please note that for new patients we require payment in advance to guarantee your booking, and new patients will also need to show photo ID.
Please note, health screenings can only be booked by contacting reception.
Yes, most leading international insurers cover our fees, and we work directly with UnitedHealthcare Global, GeoBlue, and Cigna.
Many of our patients are insured with other major international providers — including AXA Global Healthcare, Bupa International, and Allianz Worldwide Care among others. In these cases, we kindly ask that you settle your account directly with us and then submit a claim for reimbursement. We provide all necessary documentation to make this process as smooth as possible.
To ensure that patients with UnitedHealthcare Global, GeoBlue, or Cigna receive the care to which they are entitled, we request that a Guarantee of Payment (GOP) be obtained from your insurer prior to treatment. Please also bring your insurance card to your first appointment.
Individual policies may vary so please contact your insurer to ensure you are covered.
Our new patient booking and registration fee is £280 for a 30 minute face-to-face or video consultation, and £250 for existing patients. Please view our Fees page for more information on the different services we offer and their associated costs.
We also offer membership subscriptions from £110/month which allows up to 12 consultations per year.
We aim to provide our patients with as much time as they need in a relaxed and unhurried environment. A standard consultation is 30 minutes, but double appointments can be arranged. Our medicals are 90 minutes in length to provide plenty of time to go through your concerns.
Video consultations can be booked by reception or via our website – please simply write in the comments section online that you would like it to be via video. Please note you may be asked to come in for an examination if it is not possible to make an accurate assessment via video.
For those unable to attend the practice, we are also able to offer consultations and advice by telephone or email. For non-membership patients, a fee is normally chargeable for this service. This fee is reduced to 50% for membership patients. Please see our fees page for further details.
We offer Saturday morning appointments from 9:00 am to 1:00 pm and Tuesday evening appointments until 7.30pm.
On Mondays, Wednesdays, Thursdays and Fridays we are open from 8.30am-6pm.
Yes, even outside of normal surgery hours, you will be cared for by one of our Courtfield GPs – Dr Krishan Joseph is available for telephone advice or home visits on 07960 460 204. On the rare occasion that Dr. Joseph is unavailable we use our trusted partners at Concierge Doctor.
Yes, we have a popular membership scheme for individuals and families.
Patients on our membership scheme can attend up to 12 times in a calendar year from £110/month. They also benefit from a 50% discount on telephone and email consultations, and 10% off vaccinations. Repeat prescriptions, all administrative costs and all baby and child developmental health checks including teenage/pre-university health checks are also included.
We offer a family membership scheme where a second child (and subsequent children) can join with a 50% monthly discount if a parent and first child are already registered.
Please see the membership page (hyperlink) on our website for further details.
We aim to provide the best possible care to all of our patients and so appreciate notice of any cancellations.
It can often be difficult to fill appointments which are cancelled at the last minute. In view of this, appointments cancelled within 24 hours will incur a charge of 50% of the consultation fee for non-scheme members. For scheme members the appointment will be deducted from the annual consultation allowance of 12 consultations.
If any patient fails to attend an appointment without any notice it will incur a charge of 100% of the consultation fee. For scheme members, this appointment will be deducted from the annual consultation allowance of 12 consultations and an administration fee of £50 will be applied.
Absolutely, all our patient information and appointment notes are confidential.
At Courtfield our GPs work as a team. One of our Courtfield GPs would be delighted to look after you should your regular GP be unavailable and will have full access to your records.
There is on street parking available with payment via PayByPhone meters.
We ask that all patients kindly settle their bill on the day of their appointment. Please note that for new patients we require payment in advance to guarantee your booking.
Payments can be made via debit or credit card (including American Express), by cheque made payable to Courtfield Private Practice Ltd., or by direct bank transfer.
No we do not have a waiting list and pride ourselves on offering appointments within 24 hours.
As a private practice we are unable to refer in to the NHS.
We have a network of trusted private specialists that we refer to regularly.
The practice is wheelchair accessible throughout the building, with a lift at the front entrance for wheelchair users.