Contact Us

Courtfield

Get In Touch

 Opening Times:

 

  Mondays:           8:30am – 6:30pm
  Tuesdays:           8:30am – 6:30pm
  Wednesdays:    7:30am – 8:00pm
  Thursdays:         8:30am – 6:30pm
  Fridays:               8:30am – 6:30pm
  Saturdays:         9:00am – 1:00pm

OUT OF HOURS

Out of hours emergencies will be dealt with wherever possible by one of the practice doctors or alternatively by one of our colleagues from Night Doctor. They will inform us of any overnight contact the following morning.

Outside of normal surgery hours (evenings and weekends), please call us on 0844 247 9990

NEW PATIENT REGISTRATION

If you would like to register as a new patient then please fill out our online registration form.

Alternatively, please print off and complete the following forms and then post or email them to us:

Private Patient Registration Form (PDF)

New Patient Questionnaire (PDF)

Please contact the practice on 020 7373 3541 to book an appointment. We will take note of your credit card details in order to complete the registration process and secure your first booking.

Please note: If you are a student, please ensure you bring the following with you;

Boston University – HTH/Geoblue

  • You MUST show a valid ID card

Ithaca College – United Healthcare Global

  • You will need a Guarantee of Payment (GOP) BEFORE your appointment.
FEEDBACK

We welcome all feedback and comments – both good and bad. Please email them to enquiries@courtfieldpp.co.uk.

PRACTICE COMPLAINTS PROCEDURE

We hope that you will always be satisfied with the quality of service provided at Courtfield. If however, you are you are unhappy with the service you have received please let us know. We aim to learn from your feedback and make changes to improve our service further.

Complaints process

Stage 1: Informal stage: Speak to a member of staff

If you are unhappy with the service you have received, please raise your concern with a member of the reception team. We aim to work with you to resolve your complaint at the time of your first contact.

Stage 2: Report to the Practice Manager

If we are unable to resolve your concern, at Stage 1, then please contact our Practice Manager Reshma Rughooputh either by email at reshma@courtfieldpp.co.uk or directly in writing.

We will acknowledge your concern within one working day and contact you to discuss this further, including the time frame within which you should expect to receive a written response.

This will be as soon as possible but certainly within 28 working days of receipt of your concern. If the matter is more complex, it may occasionally take longer.

Stage 3: Right to appeal

If you are still unsatisfied with our response you should appeal to the Chief Executive Officer of the Independent Doctors Federation who will consider your complaint further.

Please put your complaint in writing to:

IDF CEO
The Medical Society of London
Lettsom House
11 Chandos St
Marylebone
London
W1G 9EB

We would love to welcome you and your family to Courtfield Private Practice. For general enquiries, as well as any concerns or complaints, please contact the Practice Manager, Reshma Rughooputh.

For financial and membership scheme inquiries please contact our Accounts Manager, Sinead Fenelon.

Email: enquiries@courtfieldpp.co.uk

73 Courtfield Gardens
London SW5 0NL
Tel: 020 7373 3541
Fax: 020 7244 0018

Fiona, Kensington

“Thank you for another year of such wonderful care and for always fitting us in, even when you’re busy. You’re such a great doctor but somehow you always make us feel like we’re popping in to see a friend! How wonderful is that?!”

Jo, Knightsbridge

“I am very lucky to have a doctor so kind, patient and understanding… You make us feel we can ask you anything, and you will always give us the best, most practical help with your network of contacts”

Robert & Lucy, Chelsea

“Amazing Doctor, has followed my son since he was 2 weeks old. Always put me and my son at ease. Careful and detailed explanation of what he is doing, empathetic and wonderful attitude, approachable- I have complete trust in him"

Caroline, Earl’s Court

“Thanks for all your kindness and support through one of my toughest years”

Simon, Fulham

"Ability to make Saturday appointments and appointments early in the morning and late in the evening is very helpful"

Riza, Knightsbridge

"We are extremely happy with Dr Ladbrooke and everyone at Courtfield Private Practice. Everyone is friendly, happy and caring while providing wonderful medical services. Thank you!"

Annabelle, Sussex

“Lovely Practice with delightful staff”

Marcel, South Kensington

"Thank you so much for all your help over the last very hard month. We are so grateful. You are the best!"

Anonymous

"Thank you to Dr. Wood and your staff. It was a great relief, especially as a traveler, to receive such professional attention while far from home"

Melinda, South Kensington

"Thank you, everyone at Courtfield Private Practice, for looking after our family for so many years. It will be hard to beat this level of service and professionalism when we are looking for our next primary care. Wishing you all the best and thank you again!"