Get In Touch
Mondays: 8:30am – 6:30pm
Tuesdays: 8:30am – 6:30pm
Wednesdays: 7:30am – 8:00pm
Thursdays: 8:30am – 6:30pm
Fridays: 8:30am – 6:30pm
Saturdays: 9:00am – 1:00pm
OUT OF HOURS
Out of hours emergencies will be dealt with wherever possible by one of the practice doctors or alternatively by one of our colleagues from Night Doctor. They will inform us of any overnight contact the following morning.
Outside of normal surgery hours (evenings and weekends), please call us on 0844 247 9990
NEW PATIENT REGISTRATION
We welcome all feedback and comments – both good and bad. Please email them to firstname.lastname@example.org.
PRACTICE COMPLAINTS PROCEDURE
We hope that you will always be satisfied with the quality of service provided at Courtfield. If however, you are you are unhappy with the service you have received please let us know. We aim to learn from your feedback and make changes to improve our service further.
Stage 1: Informal stage: Speak to a member of staff
If you are unhappy with the service you have received, please raise your concern with a member of the reception team. We aim to work with you to resolve your complaint at the time of your first contact.
Stage 2: Report to the Practice Manager
If we are unable to resolve your concern, at Stage 1, then please contact our Practice Manager Reshma Rughooputh either by email at email@example.com or directly in writing.
We will acknowledge your concern within one working day and contact you to discuss this further, including the time frame within which you should expect to receive a written response.
This will be as soon as possible but certainly within 28 working days of receipt of your concern. If the matter is more complex, it may occasionally take longer.
Stage 3: Right to appeal
If you are still unsatisfied with our response you should appeal to the Chief Executive Officer of the Independent Doctors Federation who will consider your complaint further.
Please put your complaint in writing to:
The Medical Society of London
11 Chandos St
We would love to welcome you and your family to Courtfield Private Practice. For general enquiries, as well as any concerns or complaints, please contact the Practice Manager, Reshma Rughooputh.
For financial and membership scheme inquiries please contact our Accounts Manager, Sinead Fenelon.
73 Courtfield Gardens
London SW5 0NL
Tel: 020 7373 3541
Fax: 020 7244 0018
Robert & Lucy, Chelsea
“Amazing Doctor, has followed my son since he was 2 weeks old. Always put me and my son at ease. Careful and detailed explanation of what he is doing, empathetic and wonderful attitude, approachable- I have complete trust in him"
Caroline, Earl’s Court
“Thanks for all your kindness and support through one of my toughest years”
"Ability to make Saturday appointments and appointments early in the morning and late in the evening is very helpful"
"We are extremely happy with Dr Ladbrooke and everyone at Courtfield Private Practice. Everyone is friendly, happy and caring while providing wonderful medical services. thank you!"
“Lovely Practice with delightful staff”
Marcel, South Kensington
"Thank you so much for all your help over the last very hard month. We are so grateful. You are the best!"
"Thank you to Dr. Wood and your staff. It was a great relief, especially as a traveler, to receive such professional attention while far from home"